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IT Support

SLA

5 min read

What are SLAs and why do they matter for your IT support?

If you are a business owner who relies on IT support from a managed service provider (MSP), you may have heard of the term SLA, or service level...

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A a=man carrying computer equipment in Edinburgh

3 min read

Why local IT support matters in a remote world

Today, most IT support can be done remotely. Whether it's troubleshooting, software updates, data backup, or security monitoring, IT professionals...

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DMARC email authentication

2 min read

What is DMARC and why are my business emails not being delivered?

Have you been hearing a lot about email authentication lately? Acronyms like DMARC and DKIM have been flying about but unless you are a computer...

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a padlock sitting on a laptop

3 min read

What is the most secure way to share passwords with employees

Breached or stolen passwords are linked to over 80% of data breaches. Hackers can get in using stolen, weak, or reused passwords. But passwords are a...

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magnifying glass looking at facts

3 min read

Do you still believe in these common tech myths?

There are some tech myths that just persist. Many were never real in the first place, some of them were true in the past but technology has evolved...

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A hacker hiding in code on a computer screen

3 min read

How to tell if your computer might have a malware infection

Approximately 34% of businesses take a week or longer to regain access to their data and systems once hit with a malware infection. Thankfully there...

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A digital padlock in front of 3 computers

2 min read

How to send files via secure links with Microsoft Teams

Email has long been the default method of sharing files, but it’s not always the most efficient or secure way. Fortunately, Microsoft Teams offers a...

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Padlock sitting on a keyboard

3 min read

6 steps to effective vulnerability Management for your technology

Vulnerability Management is an important aspect of IT these days and is a constant battle against time.

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padlock beside a model globe

3 min read

Data backup is not enough, you also need data protection

The need to backup data has been around since floppy disks. Data loss happens due to viruses, hard drive crashes, and other mishaps. Most people...

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A spindle hard disk

1 min read

How to clear space on your computer

If your computer is reporting low disk space there are some easy steps that you can take yourself to clear some space (over and above the obvious...

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