it baseline standard.

how we support your IT so that you focus on what you do best

From proactive monitoring to remote and onsite support it is critical that your systems are updated, secure and compliant and that you can resolve issues promptly with access to experts when you need it, minimising business disruption when issues arise.

how we align your IT to your business goals

Understanding the business needs, goals, and objectives to help you make the best use of technology, empowering the business and allowing you to focus on what you do best.

We consider all aspects of IT strategy including risk analysis, IT procurement, IT budgeting and digital transformation to plan your technology roadmap.

How we set policies and train your users in line with our IT Baseline Standard helping the whole team follow best practice

Policies should identify risks and specify best practice. Ensuring that policies are communicated to all employees and that they have understood and accepted is critical to the success of your IT strategy.

Training for staff needs to be relevant and measurable to help them understand and implement the agreed policies.

How we identify cyber threats and help you to follow best practice leading to Cyber Essentials certification

Protecting your business is critical. Monitoring, together with regular training and updates on best practice is key. Implementing simulated phishing attacks, dark web monitoring, password managers, penetration tests and desktop simulation exercises all play a part in providing confidence in protection and response.

Attaining Cyber Essentials is the ultimate objective, which is why regular security reviews are essential, leading to certification, which allows the business to demonstrate its commitment to customers and stakeholders.

How we identify, label and protect your data in line with the GDPR

Identifying the data that your business generates or consumes and your roles as a data processor or controller under the General Data Protection Regulations (GDPR).

Policies that define how and where data can be accessed or stored, and by whom are required. Users need educating in what they can and cannot do with company, customer and personal data. Systems also need configuring to protect data and ensure use only in line with agreed policies. Being able to audit, report and provide subject access requests when required.

How we protect your data and ensure compliance and accountability

The business should limit staff access to the information they need by securing systems and restricting admin access. A business-class password management system helps to ensure unique, strong passwords for every account.

Password managers also help control the use of and access to shared credentials when unavoidable. Multi-factor authentication is required whenever possible to increase security and reduce risk.

How we ensure backups, check integrity and plan for disasters

Based on the 3-2-1 backup standard, we look to achieve 3 copies of your data, 2 on different media and at least 1 in the cloud. Modern cloud systems are not immune to failure or compromise. We help you understand your Recovery Time Objectives and Recovery Point Objectives (RPO & RTO).

These allow you to understand how long you can be down and how much data you can lose in a disaster. Testing backups provides confidence that they will work as planned should they be needed. Defining business continuity and disaster recovery strategies is critical. Disaster simulation roleplay allows you to understand and test your response to a range of business disruption scenarios such as ransomware attacks.

How we help you protect and manage your devices and infrastructure to maximise operational effectiveness and minimise security risks

All devices need to be part of an inventory that is managed and controlled. The business needs to know which devices each user has, where they are, what they are for, and how they are managed.

Keeping your devices updated with manufacturer updates, drivers and software is a cornerstone of security compliance. As is protecting devices from malware, encrypting data, ensuring safe Wi-Fi and internet connectivity.

How we help you manage and support your business applications.

From onboarding new staff members, by ensuring that they have the correct licenses, configuration, and security permissions, to offboarding, revoking permissions, and protecting data when they leave.

Business application support demands that staff can quickly resolve issues so that valuable productivity time is not lost. Staff need to get the most from business applications through access to support, training and documentation when required.

How we help your team work remotely, Maximising flexibility and minimising security risks.

Ensuring that company devices and data is protected whilst working on the move or at home is critical to the modern workforce. It is crucial that devices are protected, have appropriate security applied and that your team know and understand the risks of working remote and how to stay secure.

Comfort, ergonomics, and productivity are also considerations for each member of your team.