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For urgent IT support during business hours, or if you suspect anything suspicious call  01314528444 for the fastest response.


If one of our team has asked you to start a remote control session on your computer, use the remote control menu option above.

all-in-one it support.
for small businesses

IT Foundations all-in-one IT Support service | Edinburgh, Scotland
Graeme Davis (Managing Director)

why should you partner with us?

We want you to succeed because if you thrive, then so do we. Our all-in-one managed it support service removes confusion and simplifies choices so you focus on what you do best. 

Essential it support and cyber security are included as standard. It puts you in the best place to have a reliable and secure foundation on which to build your business.

We know this works because our customers praise our service, they value what we provide and they repeatedly recommend us to their peers.  Importantly, they've not suffered a major cyber security incident under our watch.

You can see our transparent pricing and FAQ here on this page. We don't offer the cheapest service because our focus is on quality and creating value that helps your business grow. 

If you are looking for managed it support services, try our pricing tool and get an instant no-obligation proposal.

We are so confident in our service that we offer a 90-day refund guarantee. 

Graeme Davis (Managing Director)

1

who is it for?

all-in-one it support designed for...

SME's throughout Scotland, across multiple sectors, with a desire to grow and mature your business.

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small and medium businesses (SME's)

If your business has 5 to 50+ people and you don't have your own internal it support then we're likely to be a good fit.  Our team are here to help you to focus on what you do best.

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locations throughout Scotland

90% of what we do is remote, so we can support your business wherever you are (office, home, or hybrid). We have happy customers in Edinburgh, Glasgow, Stirling, Inverness and across Scotland, but also further afield in London and Dubai.

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a wide range of industries and sectors

For whatever your business is, we can help you succeed.  Our customers include professional services, construction, property, RSLs, finance, accounting, legal, biotech, transport, and many more. However, We don't work in retail or healthcare.

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growth and scaleability 

To ensure that your organisation is geared for growth and scalability you want to maximise your information technology investments. Our managed IT support focuses on productivity and value.  If you succeed then we do too!

Quotation Marks

happy customer testimonials

2

what's included?

everything you need to work efficiently and securely

Our all-in-one managed service provides everything most businesses need as standard which means our team consistently deliver the highest quality service.

expert it support

expert it support

Your IT issues solved fast with our proactive approach, system monitoring and SLA based IT helpdesk experts when you need them.

cyber security

cyber security

Your business secured with 24/7 security operations centre (SOC) backed endpoint protection on all your devices.

backup and recovery

backup & recovery

All your Microsoft 365 cloud data securely backed up each day. With 3-2-1 server backup and cloud continuity options too.

password manager

password manager

Secure all your staff login credentials and enhance security with our included password manager, 2FA and password best practice.

it policy templates

it policy templates

Boost your compliance and organisational maturity with access to a library of template policies and documents to use as you need.

Microsoft 365 management

MS 365 management*

Your tenancy configured in line with best practice, monitored and managed with a security first approach. *Requires MS Business Premium 

it best practice

it best practice

Our it baseline standard defines best practice and the minimum standards that you should expect for IT in your business.

it training

it training

Access Microsoft 365 training to improve productivity and weekly cyber awareness training to significantly reduce security risks.

3

what does it cost?

get an instant quote for it support

Use our calculator to work out your it support quote, you can then complete the form to instantly receive a detailed proposal via email.

iHow many people (full or part time) use a business owned computer and access your business systems including servers or Microsoft 365? The minimum quantity billed is 4, even if you have fewer.
iLaptops, PCs, and Mac's not including tablets or mobile phones. We allow for one per staff member included in support. Additional devices are charged extra. (minimum of 4 included as standard).
iPeople that access your systems (email, teams, etc) using a mobile or tablet device only. e.g. maintenance staff, site workers, and board members. If you don't have any then leave the quantity as zero.
iHow many locations does your business usually operate from? If all of your staff work from home then leave this as zero.
iThis includes both physical servers, and virtual servers hosted either at your premises, or in the cloud like Azure or AWS servers. If you don't have servers then turn this option off.
iHow much data do you have on your server(s) that will need backed up? All Microsoft 365 data is included and does not need to be counted in this total.
 
4

how do I get started?

6 steps to success

Our proven 6-step onboarding process provides a smooth transition to our all-in-one it support and minimises disruption to your team.

onboarding project

Start

initiation meeting

We’ll explain the process and gather some preliminary info

Week 1

data gathering

We deploy our software to gather information about your devices and network.

 

If you have an office or premises, we will also arrange a visit to visually inspect your setup and introduce ourselves.

Week 1

Week 2

information review

We analyse the results of our data gathering exercise.


We may need to ask you and your staff some extra questions to help us fully understand your business needs and current setup

Week 3

recommendations

Based on our findings we will highlight any critical issues that are preventing us starting support, along with any urgent issues that will need attention soon.


We’ll work with you to create a roadmap for improvement to address minor issues.

Week 3

Week 4

remediation

We’ll carry out any agreed remediation works and continue to document all aspects of your systems.


As needed, we’ll meet with your staff to provide them with the necessary information to access their new support

transition to customer success

That’s it. You’re onboard and you’ll move onto
our Customer Success programme. 

We’ll meet with you regularly to ensure that your technology is aligned with your business needs, meets the it baseline standard, and that you’re 100% satisfied with your service from us.

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frequently asked questions

find answers to the most commonly asked questions

We've grouped our faq's by general, it support and pricing topics to make it easier to find the information you need. Select each group using the buttons below:

Select an option below:
  • all-in-one it support faq
  • all-in-one pricing faq
  • general it support faq

it support faq

pricing FAQ

general FAQ

it support faq

pricing FAQ

general FAQ

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