Skip to the main content.

Our client portal provides all the tools you need to create, view or update your support requests. 


For urgent IT support during business hours, or if you suspect anything suspicious call  01314528444 for the fastest response.


If one of our team has asked you to start a remote control session on your computer, use the remote control menu option above.

1 min read

Can’t login to your computer? Try these steps.

The Problem

You’ve sat down at your desk after IT or a colleague have been working on your Windows device and now you can’t login to your computer. Don’t worry. It’s probably very easy to fix. Your IT team or your colleague have likely been working on your machine as a different user. All you need to do is tell the computer that you want to sign in as yourself, and not them.

The Solution

On the login screen, you will see a name in the middle of the screen. If it isn’t your name then that’s your problem right there. Simply click at the bottom left of the screen where you will see the words ‘Other user’ and either select your name from any options that are displayed or type in your username (if you’re on a work device this might be your work email, if you’re a personal device then it’ll be a little trickier to find if you haven’t noted it down somewhere!)

cant-login-to-your-computer-banner

Now enter your password and Bob’s your uncle. You can login to your computer again!

If that hasn’t solved your problem and you still can’t login to your computer then you may have the wrong password. You’ll either need to contact your IT department or reset your password using the ‘I forgot my password’ link below the password box.

If your business doesn’t currently work with an IT partner and you operate in the central Scotland area then get in touch with us to see what we can do for you.

How to clear space on your computer

1 min read

How to clear space on your computer

If your computer is reporting low disk space there are some easy steps that you can take yourself to clear some space (over and above the obvious...

Read More
Microsoft Teams(work) makes the dreamwork

Microsoft Teams(work) makes the dreamwork

An introduction to Microsoft Teams, the productivity and collaboration platform included with Microsoft 365 that can power your business, and...

Read More
A guide to protecting your computers

A guide to protecting your computers

Protecting your computers can be a daunting task, not to mention all the other devices that your business may use including tablets, mobile phones,...

Read More