VoIP phone system

Our experts can help you transform your business communications with a VoIP system

VoIP phone system2021-09-17T16:52:35+01:00

What is a VoIP?

VoIP system stands for Voice Over Internet Protocol. It is a communications technology that delivers voice and multimedia (such as video) over the internet instead of over a phone line.

Examples of VoIP are the excellent 3CX Phone System, and Microsoft Teams. Any device that has the right software can be configured as a VoIP phone. The vast majority of VoIP systems will use the industry standard SIP (Session Initiation Protocol) to start and end their calls. In theory, any SIP phone can connect to any SIP compatible phone system.

If you don’t already know, in the UK parts of the old copper based telephone network are being turned off and the operators are moving to IP (internet protocol) based communications. For businesses this means the ISDN is out and VoIP is in.

VoIP Telephony

VoIP Phone Systems to consider

Microsoft Teams

You may not realise but much of the functionality in Microsoft Teams has its origins in Skype which can be considered as one of the founding fathers of VoIP technology. Teams integrates the business features to provide a fully integrated telephone system in the cloud as part of your MS Teams account.

The advantage of Teams if you have Microsoft 365 already is that every employee can have a unified communications experience with a single application on any device to communicate and collaborate inside and outside of the organisation. The downside is that for some businesses Teams will not be the best fit and it’s not the easiest system to manage. But if you want simplicity in use then Teams may be a great option

3CX Phone System

3CX has been around for a long time. It is one of the leading software phone systems. IT Foundations have partnered with 3CX for over 10 years and in that time the product has evolved to support multiple deployment options including Cloud and on-premises.

For features, value and supportability we really don’t think there is a better option. However, integration to third party collaboration systems such as Microsoft Teams is significantly lacking which is a shame. Whether you want one of the best products, strong contact centre functionality, hotel integration or just want a straightforward easy to manage phone system then 3CX Phone System should be on your radar.

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