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Our client portal provides all the tools you need to create, view or update your support requests. 


For urgent IT support during business hours, or if you suspect anything suspicious call  01314528444 for the fastest response.


If one of our team has asked you to start a remote control session on your computer, use the remote control menu option above.

all-in-one business it support features.

compare our managed service levels

it support options

let us help you pick the right service for your needs

options explained

The all-in-one service available to you depends on your business size and complexity.  Basic is for our smallest customers with less than 6 supported people and no servers. It's light on a few elements to keep the cost down. Essentials is what we recommend for most customers and is available to all. It has a minimum commitment of 7 supported people.  Secure is ideal for larger businesses that have more complex security, intellectual property or data protection needs.  

Our pricing tool automatically selects the most appropriate level based on the relevant criteria but you can always upgrade to the next level if it suits you better. 

Our IT Baseline Standard is the foundation of our All-in-one IT Services.  No matter your business size, business sector, or business location. 

If you are unsure, get in touch to discuss your needs in more detail.

Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)

select an option above to view
1. Support
 
 
 

SLA with guaranteed response times

Bespoke support portal

Unlimited remote support

Unlimited onsite support

Onsite health check and desk walk

Annual

Quarterly

Emergency after hours support

2. Strategy and management
 
 
 

IT systems documented

Executive summary and reports via IT portal

Asset and inventory management

IT Baseline Standard compliance

Technology Business Review meeting

Annual

Quarterly

Monthly

Simulated incident response testing

Annual

Quarterly

IT budgeting

Annual

Quarterly

IT disaster recovery planning

Virtual IT Manager / Chief Information Officer

Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
3. Policies and training
 
 
 

Standard policies

Policy management and distribution

Online Microsoft 365 training

Policy review and customisation

Technology awareness session

4. Cyber security
 
 
 

Security awareness training

Microsoft 365 security management

Microsoft 365 policy compliance and remediation

Simulated phishing attack

Dark web monitoring

Annual Cyber Essentials audit and certification

Annual Cyber Essentials Plus audit and certification

Support for cyber security incidents

Vulnerability scanning

Penetration testing

System information and event management (SIEM)

5. Data protection
 
 
 

Data protection awareness training

Microsoft 365 data protection

Azure Information Protection Management

Data sensitivity labelling, and policies

Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
6. Passwords and accounts
 
 
 

Password policy awareness training

Password management system

MFA enforcement

Account login monitoring

Account onboarding and offboarding

7. Backup and recovery
 
 
 

Cloud backup storage

Microsoft 365 mailbox, OneDrive, and Teams backup

Backup management

Deleted file and email recovery assistance

Human backup testing (monthly)

Major incident recovery assistance

3-2-1 Server backup

Server cloud disaster recovery

Workstation backup

8. Devices and networking
 
 
 

Device monitoring and management (PC/Mac)

Managed endpoint detection and response (MDR)

24/7 Security operations centre (SOC) for MDR

Managed disk encryption

Microsoft updates

Unifi Network and Wi-Fi management

Device monitoring and management (Server)

24/7 Network operations centre (NOC) for servers

Microsoft Endpoint - workstation device management

Microsoft Endpoint - mobile device management

Microsoft Endpoint - mobile application management

Microsoft Defender management

3rd Party software updates

Managed premium firewall

Hardware as a Service

Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
9. Business applications
 
 
 

3rd Party application support liaison

Microsoft 365 Business Premium or higher required

Microsoft 365 essential management

Microsoft 365 advanced management

3CX phone system management

10. Remote working
 
 
 

Remote worker awareness training

Remote control

Remote worker VPN support

BYOD support

Cloud VPN service

= Optional = included (see notes)

Notes:

  1. This schedule provides an indication of the products and services that IT Foundations offer in each level. The available options will be dependent upon the customer’s circumstances which will be validated during an onboarding audit. Services are dependent upon the customer working towards or exceeding the IT Foundations Baseline Standard.
  2. All services assume IT Foundations Standard Service Level Agreement and Business Hours.
  3. All services are subject to our fair usage policy and an agreed inclusion schedule. If it's not included it's excluded.
  4. All Microsoft services assume Microsoft 365 Business Premium or higher for each supported user.
  5. Minimum quantities apply for each service
  6. IT Foundations' standard terms and conditions apply.
  7. Third-party software updates subject to availability and manufacturer support

IT Foundations provides Managed IT Support Services to businesses across Scotland. Whether your business is located in Edinburgh, Glasgow, Aberdeen, Dundee, Inverness, Dumfries or somewhere between, we are here to help.

Find out more, or get started with all-in-one it support today!

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