4 min read
De-risk changing your IT provider
Switching to a new IT support provider can be a daunting task for any business. The fear of disruption, data loss, or...
all-in-one business it support features.
compare our managed service levels
let us help you pick the right service for your needs
options explained
The all-in-one service available to you depends on your business size and complexity. Basic is for our smallest customers with less than 6 supported people and no servers. It's light on a few elements to keep the cost down. Essentials is what we recommend for most customers and is available to all. It has a minimum commitment of 7 supported people. Secure is ideal for larger businesses that have more complex security, intellectual property or data protection needs.
Our pricing tool automatically selects the most appropriate level based on the relevant criteria but you can always upgrade to the next level if it suits you better.
Our IT Baseline Standard is the foundation of our All-in-one IT Services. No matter your business size, business sector, or business location.
If you are unsure, get in touch to discuss your needs in more detail.
Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
select an option above to view
1. Support
SLA with Guaranteed Response Times
Bespoke Support Portal
Unlimited Remote Support
Unlimited Onsite Support
Onsite health check and desk walk
Annual
Quarterly
Emergency After Hours Support
2. Strategy & Management
IT Systems Documented
Executive Summary and reports via Portal
Asset & Inventory Management
IT Baseline Standard Compliance
Technology Business Review Meeting
Annual
Quarterly
Monthly
Simulated Business Continuity Scenario Testing
Annual
Quarterly
IT Budgeting
Annual
Quarterly
Business Continuity Planning
Virtual IT Manager / Chief Information Officer
Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
3. Policies & Training
Standard Policies
Policy Management and Distribution
Technology Awareness Session
Annual
Quarterly
Policy Review and Customisation
End User Training Program
4. Cyber Security
Microsoft 365 Security Management
Security Awareness Training
Simulated Phishing Attack
Dark Web Monitoring
Annual Cyber Essentials Audit
Annual Cyber Essentials Certification
Support for Cyber security incidents
Vulnerability Scan / Penetration Test
5. Data protection
Data protection awareness training
Microsoft 365 Data Protection
Azure Information Protection Management
Data Identification, Labelling, Policies
Data Access controls and monitoring
GDPR Assessment
Annual
Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
6. Passwords and Accounts
Password Policy Awareness Training
Password Management System
MFA enforcement
Password compliance reporting
Account onboarding and offboarding
7. Backup and Recovery
Microsoft 365 Mailbox OneDrive, & Teams Backup
Backup Management
Recovery Assistance
Human Backup Testing (Monthly)
Server Backup
Workstation Backup
Cloud Backup Storage
8. Devices and networking
Device Monitoring & Management (PC/Mac/Server)
Managed Anti-Virus (Core protection)
Managed Disk Encryption
Microsoft Updates
Microsoft Intune Device Policies
Microsoft Intune Mobile Device Management
Microsoft Advanced Threat Protection Management
Network & Wifi Management
Managed Premium Firewall
Hardware as a Service
3rd Party Software Updates
Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
9. Business applications
3rd Party Application Support Liaison
Microsoft 365 Business Premium or higher required
Microsoft 365 Essential Management
Microsoft 365 Advanced Managemen
3CX Phone System Management
10. Remote working
Remote Worker Awareness Training
Remote Control
Remote Worker VPN Support
BYOD Support
Cloud VPN Service
= Optional = included (see notes)
Notes:
- This schedule provides an indication of the products and services that IT Foundations offer in each level. The available options will be dependent upon the customer’s circumstances which will be validated during an onboarding audit. Services are dependent upon the customer working towards or exceeding the IT Foundations Baseline Standard.
- All services assume IT Foundations Standard Service Level Agreement and Business Hours.
- All Services are subject to fair usage policy and an agreed Inclusion schedule. If its not included its excluded.
- All Microsoft Services assume Microsoft 365 Business Premium or higher for each supported user.
- Minimum quantities apply for each service
- IT Foundations standard Terms and conditions apply.
IT Foundations provides Managed IT support Services to businesses across Scotland. Whether you business is located in Edinburgh, Glasgow, Aberdeen, Dundee, Inverness, Dumfries or somewhere between, we are here to help.
Find out more, or get started with all-in-one it support today!
We've been consistently impressed with IT Foundations' service. We wholeheartedly recommend them to businesses in need of top-notch IT support.
Green Bioactives
IT Foundations are a great forwarding thinking team to work with. They're always on hand, and ensure tickets are dealt with in a speedy manner. The service they provide is truly exceptional.
Square & Crescent
We recently started to work with IT Foundations. Onboarding was seamless; the whole process was faultless. Unambiguous, clear advice from real people at the end of the line - wish we'd made the move earlier!
Castle Crown Properties Ltd
No hesitation in recommending IT Foundations services. We have recently moved to them from an existing support company and have found their level of service, knowledge and platform second to none.
Clancy's Solicitors & Estate Agents
We have worked with IT Foundations now since 2018. The service from them over the years has been consistently outstanding and I would have no hesitation in recommending them.
Mansley Serviced Apartments
IT Foundations are a pleasure to work with, providing excellent service. I would have no hesitation in recommending them. They are a pleasure to work with!
Drummond Laurie Chartered Accountants
IT Foundations proved they could deliver the solution. They have provided a first-class service and we at Albyn Housing Society would highly recommend them.
Albyn Housing Association
IT Foundations have provided consultancy, development, and support services to us for over 10 years. We are delighted to endorse this fantastic team for their skills, professionalism and dedication to customer service.
Phoenix Group
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