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all-in-one business it support features.
compare our managed service levels
let us help you pick the right service for your needs
options explained
The all-in-one service available to you depends on your business size and complexity. Basic is for our smallest customers with less than 6 supported people and no servers. It's light on a few elements to keep the cost down. Essentials is what we recommend for most customers and is available to all. It has a minimum commitment of 7 supported people. Secure is ideal for larger businesses that have more complex security, intellectual property or data protection needs.
Our pricing tool automatically selects the most appropriate level based on the relevant criteria but you can always upgrade to the next level if it suits you better.
Our IT Baseline Standard is the foundation of our All-in-one IT Services. No matter your business size, business sector, or business location.
If you are unsure, get in touch to discuss your needs in more detail.
Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
select an option above to view
1. Support
SLA with guaranteed response times
Bespoke support portal
Unlimited remote support
Unlimited onsite support
Onsite health check and desk walk
Annual
Quarterly
Emergency after hours support
2. Strategy and management
IT systems documented
Executive summary and reports via IT portal
Asset and inventory management
IT Baseline Standard compliance
Technology Business Review meeting
Annual
Quarterly
Monthly
Simulated incident response testing
Annual
Quarterly
IT budgeting
Annual
Quarterly
IT disaster recovery planning
Virtual IT Manager / Chief Information Officer
Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
3. Policies and training
Standard policies
Policy management and distribution
Online Microsoft 365 training
Policy review and customisation
Technology awareness session
4. Cyber security
Security awareness training
Microsoft 365 security management
Microsoft 365 policy compliance and remediation
Simulated phishing attack
Dark web monitoring
Annual Cyber Essentials audit and certification
Annual Cyber Essentials Plus audit and certification
Support for cyber security incidents
Vulnerability scanning
Penetration testing
System information and event management (SIEM)
5. Data protection
Data protection awareness training
Microsoft 365 data protection
Azure Information Protection Management
Data sensitivity labelling, and policies
Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
6. Passwords and accounts
Password policy awareness training
Password management system
MFA enforcement
Account login monitoring
Account onboarding and offboarding
7. Backup and recovery
Cloud backup storage
Microsoft 365 mailbox, OneDrive, and Teams backup
Backup management
Deleted file and email recovery assistance
Human backup testing (monthly)
3-2-1 Server backup
Server cloud disaster recovery
Major incident recovery assistance
Workstation backup
8. Devices and networking
Device monitoring and management (PC/Mac)
Managed endpoint detection and response (MDR)
24/7 Security operations centre (SOC) for MDR
Managed disk encryption
Microsoft updates
Unifi Network and Wi-Fi management
Device monitoring and management (Server)
24/7 Network operations centre (NOC) for servers
Microsoft Endpoint - workstation device management
Microsoft Endpoint - mobile device management
Microsoft Endpoint - mobile application management
Microsoft Defender management
3rd Party software updates
Managed premium firewall
Hardware as a Service
Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
9. Business applications
3rd Party application support liaison
Microsoft 365 Business Premium or higher required
Microsoft 365 essential management
Microsoft 365 advanced management
3CX phone system management
10. Remote working
Remote worker awareness training
Remote control
Remote worker VPN support
BYOD support
Cloud VPN service
= Optional = included (see notes) = mandatory extra (see notes)
Notes:
- This schedule provides an indication of the products and services that IT Foundations offer in each level. The available options will be dependent upon the customer’s circumstances which will be validated during an onboarding audit. Services are dependent upon the customer working towards or exceeding the IT Foundations Baseline Standard.
- All services assume IT Foundations Standard Service Level Agreement and Business Hours.
- All services are subject to our fair usage policy and an agreed inclusion schedule. If it's not included it's excluded.
- All Microsoft services assume Microsoft 365 Business Premium or higher for each supported user.
- Minimum quantities apply for each service
- IT Foundations' standard terms and conditions apply.
- Third-party software updates subject to availability and manufacturer support
- Servers must be supported. Server support is an extra and is not included in Business Essentials or Secure.
IT Foundations provides Managed IT Support Services to businesses across Scotland. Whether your business is located in Edinburgh, Glasgow, Aberdeen, Dundee, Inverness, Dumfries or somewhere between, we are here to help.
Find out more, or get started with all-in-one it support today!
We've been consistently impressed with IT Foundations' service. We wholeheartedly recommend them to businesses in need of top-notch IT support.
Green Bioactives
IT Foundations are a great forwarding thinking team to work with. They're always on hand, and ensure tickets are dealt with in a speedy manner. The service they provide is truly exceptional.
Square & Crescent
We recently started to work with IT Foundations. Onboarding was seamless; the whole process was faultless. Unambiguous, clear advice from real people at the end of the line - wish we'd made the move earlier!
Castle Crown Properties Ltd
No hesitation in recommending IT Foundations services. We have recently moved to them from an existing support company and have found their level of service, knowledge and platform second to none.
Clancy's Solicitors & Estate Agents
We have worked with IT Foundations now since 2018. The service from them over the years has been consistently outstanding and I would have no hesitation in recommending them.
Mansley Serviced Apartments
IT Foundations are a pleasure to work with, providing excellent service. I would have no hesitation in recommending them. They are a pleasure to work with!
Drummond Laurie Chartered Accountants
IT Foundations proved they could deliver the solution. They have provided a first-class service and we at Albyn Housing Society would highly recommend them.
Albyn Housing Association
IT Foundations have provided consultancy, development, and support services to us for over 10 years. We are delighted to endorse this fantastic team for their skills, professionalism and dedication to customer service.
Phoenix Group
The support the team provided was fantastic! I would wholeheartedly recommend IT Foundations to others.
Young Sea Changers Scotland
IT Foundations has been a fantastic partner for our IT needs. They are incredibly responsive, providing quick solutions whenever we need them. Their strategic advice has been invaluable in guiding our IT decisions, and they bring a personal touch that makes them a pleasure to work with. Highly recommend!
Royal High School Preservation Trust
IT Foundations has provided our practice with a first-class IT support service since 2009. We have always found them to be very responsive, helpful, and proactive with the support and advice that they provide. We have no hesitation in recommending IT Foundations.
Morgan Architects
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