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Our client portal provides all the tools you need to create, view or update your support requests. 


For urgent IT support during business hours, or if you suspect anything suspicious call  01314528444 for the fastest response.


If one of our team has asked you to start a remote control session on your computer, use the remote control menu option above.

all-in-one business it support features.

compare our managed service levels

it support options

let us help you pick the right service for your needs

options explained

The all-in-one service available to you depends on your business size and complexity.  Basic is for our smallest customers with less than 6 supported people and no servers. It's light on a few elements to keep the cost down. Essentials is what we recommend for most customers and is available to all. It has a minimum commitment of 7 supported people.  Secure is ideal for larger businesses that have more complex security, intellectual property or data protection needs.  

Our pricing tool automatically selects the most appropriate level based on the relevant criteria but you can always upgrade to the next level if it suits you better.  If you are unsure, get in touch to discuss your needs in more detail.

Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)

select an option above to view
1. Support
 
 
 

SLA with Guaranteed Response Times

Bespoke Support Portal

Unlimited Remote Support

Unlimited Onsite Support

Onsite health check and desk walk

Annual

Quarterly

Emergency After Hours Support

2. Strategy & Management
 
 
 

IT Systems Documented

Executive Summary and reports via Portal

Asset & Inventory Management

IT Baseline Standard Compliance

Technology Business Review Meeting

Annual

Quarterly

Monthly

Simulated Business Continuity Scenario Testing

Annual

Quarterly

IT Budgeting

Annual

Quarterly

Business Continuity Planning

Virtual IT Manager / Chief Information Officer

Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
3. Policies & Training
 
 
 

Standard Policies

Policy Management and Distribution

Technology Awareness Session

Annual

Quarterly

Policy Review and Customisation

End User Training Program

4. Cyber Security
 
 
 

Microsoft 365 Security Management

Security Awareness Training

Simulated Phishing Attack

Dark Web Monitoring

Annual Cyber Essentials Audit

Annual Cyber Essentials Certification

Support for Cyber security incidents

Vulnerability Scan / Penetration Test

5. Data protection
 
 
 

Data protection awareness training

Microsoft 365 Data Protection

Azure Information Protection Management

Data Identification, Labelling, Policies

Data Access controls and monitoring

GDPR Assessment

Annual

Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
6. Passwords and Accounts
 
 
 

Password Policy Awareness Training

Password Management System

MFA enforcement

Password compliance reporting

Account onboarding and offboarding

7. Backup and Recovery
 
 
 

Microsoft 365 Mailbox OneDrive, & Teams Backup

Backup Management

Recovery Assistance

Human Backup Testing (Monthly)

Server Backup

Workstation Backup

Cloud Backup Storage

8. Devices and networking
 
 
 

Device Monitoring & Management (PC/Mac/Server)

Managed Anti-Virus (Core protection)

Managed Disk Encryption

Microsoft Updates

Microsoft Intune Device Policies

Microsoft Intune Mobile Device Management

Microsoft Advanced Threat Protection Management

Network & Wifi Management

Managed Premium Firewall

Hardware as a Service

3rd Party Software Updates

Service description
Basic
(4-6 users)
Essentials
(7+ users)
Secure
(15+ users)
9. Business applications
 
 
 

3rd Party Application Support Liaison

Microsoft 365 Business Premium or higher required

Microsoft 365 Essential Management

Microsoft 365 Advanced Managemen

3CX Phone System Management

10. Remote working
 
 
 

Remote Worker Awareness Training

Remote Control

Remote Worker VPN Support

BYOD Support

Cloud VPN Service

= Optional = included (see notes)

Notes:

  1. This schedule provides an indication of the products and services that IT Foundations offer in each level. The available options will be dependent upon the customer’s circumstances which will be validated during an onboarding audit. Services are dependent upon the customer working towards or exceeding the IT Foundations Baseline Standard.
  2. All services assume IT Foundations Standard Service Level Agreement and Business Hours.
  3. All Services are subject to fair usage policy and an agreed Inclusion schedule. If its not included its excluded.
  4. All Microsoft Services assume Microsoft 365 Business Premium or higher for each supported user.
  5. Minimum quantities apply for each service
  6. IT Foundations standard Terms and conditions apply.

Find out more, or get started with all-in-one it support today!

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