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4 min read

8 tips when searching for the right IT provider

Your business can benefit a lot from working with an IT partner. However, there are several key tips to bear in mind when choosing your IT partner.

Time spent trying to figure out the technology you use in your business can be costly. While doing that, you can’t focus on your business needs, which can then result in poor customer satisfaction.

This is where IT partners come into play.

They enable you to outsource hardware and computing-related services, such as managed IT security and cloud computing. IT partners can also provide a robust IT infrastructure so that you can direct your attention to revenue-generating activities.

While there are numerous IT partners in central Scotland to choose from, not all of them may accommodate your business’s specific needs. Integrating with the wrong team can raise your spending due to irrelevant services, recurring security issues, data backup problems, and downtime.

Therefore, you need to be extra careful when selecting your team. The only way to avoid disappointment is to follow these 8 tips when looking for the right IT partner.

THE EIGHT TIPS

TIP #1 – DON’T BE FOOLED INTO ‘NEEDING’ THE NEWEST TECHNOLOGY

Many advertisers want to trick you into believing that the latest technology will resolve all your issues. While the newest virtualisation or cloud offerings can boost operations in many enterprises, they might not suit your business.

Don’t let the hype surrounding new products dazzle you.

Carefully consider the recommendations from your IT partner and whether the investment will help you achieve your goals. Your partner shouldn’t confuse you with state-of-the-art features – they should guide you and allow for seamless integration.

TIP #2 – CONSIDER THE RESPONSE TIMES

Determining the response times of your prospective IT partner is essential. You need to ask them how long they usually take to reply to queries and resolve problems. Be sure to gauge their onsite support efficiency, too.

Not inquiring about their availability is a grave error. Your IT team should provide when you need them, including specialists who will monitor your system.

Constant monitoring and availability can help ensure you can detect IT issues early. With this, the IT partner can immediately administer patches and updates to safeguard against disasters.

Furthermore, your IT partner should offer simple access to their desk support. You should be able to contact them via email, phone, and or a dedicated portal.

TIP #3 – DON’T NEGLECT THE SECURITY ASPECT

Disregarding the security features of your IT partner might be the most severe mistake. Teams with improper defence mechanisms can’t shield your system from cyber attackers, increasing the risk of losing data and access to resources.

To avoid this, look for IT partners that can protect you from malware and other threats. They also need to prioritise protecting your business’s confidential data, like trade secrets and customer information.

When it comes to specific security measures, your IT partner should have features that prevent data intrusions instantly upon detection. The list includes phishing attack simulations, web content filtering, DNS security, endpoint protection, mobile device management, and dark web protection.

In addition, responsible teams should eliminate point-of-sale and network intrusions before they compromise your system. Making sure they abide by security compliance and government regulations is also paramount.

TIP #4 – DON’T FORGET THE BUDGET

Many IT companies operate under pay-as-you-go pricing schemes. Although this helps you minimise upfront investment, adopting a large number of technologies simultaneously without considering the recurring costs can cripple your finances.

Thus, think twice before signing on the dotted line.

Research your providers thoroughly and draft your budget with professional assistance. These steps can prevent considerable frustration down the line.

TIP #5 – DETERMINE SCALABILITY

One of the biggest impediments to growing your company is choosing an IT partner with poor scalability.

By contrast, scalable IT teams allow your business to evolve and grow. They can continually extend their services to accommodate your company’s goals, even if these goals change.

TIP #6 – LOOK FOR A RESPONSIVE SERVICE LEVEL AGREEMENT

Service level agreements (SLAs) hold IT partners accountable for their services. It establishes standards for responsibilities, quality, scope, and delivery time in writing. Without it, you’ll have no way of ensuring transparent collaboration.

When selecting your IT provider, find one with a responsive agreement. It can help guarantee the SLA scales with their services while rendering continual improvement.

TIP #7 – CONSIDER TEAM TRAINING AND FEEDBACK

The story doesn’t end once you’ve found and partnered with a trustworthy IT partner. New technologies won’t magically increase your bottom line and decrease outputs.

To accomplish your goal, your employees will still need to understand how to use your new tech solutions. But bear in mind that not every team member may be able to grasp new tools easily. Some may even prefer the existing platforms.

Fortunately, you can hire IT experts to train them. These professionals should simplify any complex steps and advise your staff on making the most of your new investment.

Also, some enterprises set up regular training but fail to monitor their team’s performance. This is a huge mistake, as it keeps you from assessing your employee’s response to new technologies.

So, conduct questionnaires and other forms of feedback collection to determine and address any weaknesses.

TIP #8 – PAY ATTENTION TO THE EXPERIENCES OF PREVIOUS CLIENTS

Choosing an IT partner is similar to buying standard products and services. Failure to check user reviews can lead to disappointment.

To get a clear picture of your IT team’s capabilities, analyse their current and previous clients from similar industries. Look for reviews, testimonials, and ask the provider for a list of projects and references.

After doing your due diligence, you should be able to tell whether an IT partner is an ideal match for your company.

However, keep in mind that every IT team is different. For instance, they might be well-versed in the healthcare industry but have no experience working with retailers. That’s why as mentioned, stick to IT providers servicing your industry to get the best results.

FIND THE RIGHT FIT

Nobody wants to end up with a poor IT partner that can’t deliver great results, leaves your company open to cyberattacks, and causes other vulnerabilities. Your investment goes down the drain, and your operations suffer.

Luckily, IT Foundations can show you a way out.

Contact us to arrange a quick, 10-15-minute obligation-free chat. We can discuss more ways to find the right IT partner for you and ensure you get your money’s worth.

 

Article used with permission from The Technology Press.

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